Refund & Return Policy
What happens if something is wrong with your order.
Last updated:
The short version
We make and ship fresh food, so we cannot take returns — once a food parcel has left our hands we cannot verify how it has been stored, and we will not resell it to anyone else. But if your order arrives damaged, wrong, or not of the quality we promise, tell us within 48 hours and we will replace it or refund you in full. No arguments.
Why we cannot accept returns
Under India's consumer protection rules, perishable food items are exempt from the usual return window. Our kachori has a shelf life of 20–25 days and our dryfruit punch 30–40 days; neither can be returned to sale once delivered. This is standard for every fresh-food business and it exists to protect you as much as us.
When we will replace or refund
Contact us within 48 hours of delivery if:
- The parcel arrived damaged, crushed or with the seal broken.
- You received the wrong product, the wrong weight, or something is missing.
- The product is stale, spoiled, or not of the quality we promise.
- Your order never arrived, despite the courier marking it delivered.
What we need from you
- Your order number.
- Photographs of the parcel and the product, taken before it is fully unpacked where possible. This is the one thing that lets us settle a claim immediately rather than investigating.
- A short description of what is wrong.
Send these on WhatsApp to +91 99981 25263 or email orders@jamnagarikachori.com.
How we resolve it
- Replacement: our default. We remake your order and ship it at our cost, usually with the next batch.
- Refund: if you would rather have your money back, we refund the full amount including the delivery charge.
Approved refunds are processed within 2 business days and reach your original payment method within 5–7 business days, depending on your bank. For Cash on Delivery orders we refund by UPI or bank transfer to an account you nominate.
Cancellations
You can cancel free of charge any time before your order is dispatched — message us on WhatsApp with your order number. Because everything is made to order, once a batch has been made for you or the parcel handed to the courier, we cannot cancel it.
Prepaid orders cancelled before dispatch are refunded in full within 2 business days.
Things we cannot refund
- A change of mind about taste or preference. If you are unsure which to try, order a 250g pack first, or ask us on WhatsApp — we will tell you honestly.
- Orders reported more than 48 hours after delivery, when we can no longer establish how the product was stored.
- Delivery failures caused by a wrong or incomplete address, or nobody being available to receive the parcel. See our shipping policy.
- Delays caused by the courier, weather or events outside our control.
Bulk and corporate orders
Bulk orders are made specially and in large volume, so cancellation terms are agreed with your quote. Advance payments on confirmed bulk orders are non-refundable once we have started your batch. Quality issues are covered exactly as above.
Contact
Jamnagari Kachori®
Central Bank, Vaniya Vaad Road, Ichhani Fali
Jamnagar, Gujarat 361001
+91 99981 25263 · orders@jamnagarikachori.com